They can clean the line and install an access vent, if necessary. Check the drain line periodically throughout the cooling season to ensure that condensation is being removed properly. Routine maintenance steps like checking your drain line can help keep your air conditioner running more efficiently. If you find that your system is in need of repair, remember that an American Home Shield Home Warranty could help protect your budget from costs associated with getting your unit back on track. 1. In consideration for your payment to Select, and subject to all of the terms of this Agreement, Select will arrange for a qualified service contractor and/or technician “Independent Service Technician” to repair the systems and appliances covered under this Agreement, when they become inoperable due to normal wear and tear. 2. This Agreement only covers systems and appliances in single family dwelling, individual condominium units, town houses and modular homes, multi family homes' prices vary. Only those systems and appliances properly and permanently installed and located within the living area of the home will be covered. This Agreement will not cover systems or appliances within i commercial properties; ii residential properties used for business purposes, including, but not limited to, dwellings used for rest homes, day care centers, schools and/or professional offices; and iii common areas of condominiums, multi family houses and/or cooperativesivforeclosed/short sale. This Agreement will not cover any system or appliance designated by the manufacturer as being used for commercial use.
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A BBB spokeswoman said it was evaluating complaints "right now" to determine if there are any patterns that it should address to the company. The BBB complaints are not isolated. A quick Google search found hundreds of additional complaints, many with similarities to Torine's experience, many citing confusion over the company's name. We asked CCHS to investigate Torine's case. A few hours later, Torine got a call from the repair company, which said it had a long conversation with an HMS rep. The parts were in and an appointment was set for two days later.