Well it all leaked out in a day. Service provider comes back and tells us we “are getting a new AC unit”. Told us HWA will call us in 2 3 days once it goes through the authorization department. IT HAS BEEN 2 WEEKS AND OUR CLAIM IS STILL SITTING IN THE AUTHORIZATION DEPARTMENT!We have been calling HWA to check on the claim for almost a week and all they tell us is they are still waiting for information from the service provider. We have demanded to speak with someone from the authorization department or a supervisor. 4 different customer service representatives have promised that someone will call us back within 24 hours.
This Agreement will not cover systems or appliances within i commercial properties; ii residential properties used for business purposes, including, but not limited to, dwellings used for rest homes, day care centers, schools and/or professional offices; and iii common areas of condominiums, multi family houses and/or cooperativesivforeclosed/short sale. This Agreement will not cover any system or appliance designated by the manufacturer as being used for commercial use. 4. Term. The term of Your service contract, as set forth in this Agreement, shall begin thirty 30 days following Select’s receipt of all outstanding payments and premiums due to Select are received by Select “Effective Date” please add an additional 5 days for credit/debit card payments. In the event Select does not receive all outstanding payments and/or premiums outstanding , for any reason, Your service contract term will not begin.