We are not doing that. We have ordered another part," still no word on when that part is arriving or when the repairman will be back. Refused to overnight the part or speed up this process in any way. We called them on day 30 of our policy and said we want to cancel and they changed their tone real quick but as soon as they assured us it would be handled here we are again stagnant. How many times do we have to go through the repair process before they replace?It's clear they do not care about satisfying their customers as you can see with the numerous complaints. I'll be sure to update after this is resolved one way or another. All I can do is warn others, find another group that expedites things like this. HVAC, washing machine, those need to be handled within a couple of days not several weeks. Should you buy a home warranty plan to cover your AC Unit or not?That is the question!If you buy one, please do not buy it from 2 10 Home Warranty!BUYERS BEWARE!I AM HIGHLY DISAPPOINTED!If I could give a negative star rating I most certainly would do so. I placed a Service Request for my HVAC System on June 19, 2018. It is July 27, 2018.
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The repair person was actually here within an hour but only because he was in the area already. Anyway, he was polite and performed the replacement with no problem. Reading the entries here I probably should have made more claims, but I didn't. Nonetheless, I decided not to renew figuring that a savings account is a better plan that will actually pay me in the long run. I was very pleased to see your review of home warranty companies and the way they operate. When a hot water recirculating pump burned out in my home, my own horrendous experience with one of the biggest home warranty companies was quite a learning experience.